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Discover Aqua Ventura’s diving and tour services! Explore FAQs on bookings, payments, and tour options to plan your ultimate underwater adventure with ease
Payment
All Dive Courses, Fun Dives and Day Tours are booked and fully paid in advance. We shall require the following:
- Full payment (Bank/Wire Transfer or Credit/Debit card via Paypal Invoice) is required to confirm/reserve booking of day tours/dive courses/fun dives cost, minimum of 8-10 days before tour date.
- Complete Guests details preferably with photocopy of valid I.D.’s (Passport/government I.D. etc.)
- Hotel/Resort pickup information (for day tour guests)
- Choose Your Dive/Tour or Activity
Select your desired tour or activity from the options available on our booking page. - Fill in the “Book your Adventure” Booking Form
- Select Date “From”: Use the calendar to choose your preferred date.
- Choose Time: Pick the most convenient time slot for your dive/tour.
- Enter Number of Guests: Specify the number of participants joining the tour.
- Proceed to Checkout
After completing the booking form, click “Book Now” to continue. - Apply the Discount Code
- Look for the ” Enter Coupon Code and get a discount! ” field on the checkout page.
- Enter your coupon code exactly as provided and click “Apply Coupon.”
- Verify Your Discount
Confirm that the discount has been applied to your total booking cost. - Enter contact Information
- Make sure to read before ticking to agree to the Terms & Conditions
- Complete Your Dive/Tour Booking
Enter the required personal and payment details, then finalize your booking by clicking “Complete My Order.”
Once you book your dive course, fun dive, or day tour through our website, we will send a digital invoice to the email you provided. The invoice will include payment instructions for bank or wire transfer and credit/debit card payment via PayPal Invoice (additional 6.5% PayPal and bank fees apply).
Full payment for dives and tours is required to secure your booking. Payment options include:
- Bank/Wire Transfer (Cash)
- Credit Card/Debit Card via PayPal Invoice (+6.5% Paypal & Bank Fees)
Please ensure timely payment to confirm your reservation. Thank you!
Rebooking Policy
A one-time rebooking of tour is allowed up to 60 days or 2 months from original tour date (depending upon availability) for free with advance notice of at least 5 days before tour date.
For succeeding rebookings there after a rebooking fee of $50 will be charged per rebooking.
Failure to inform or give advance notice of intent to rebook will be considered a no show/on the day cancellation (see cancellation policy).
Refund & Cancellation Policy
Total dive or tour amount paid will be refunded less the cost of cancellation fees levied by PAMBI/DENR/Boat Operators Fees (rebookable but non-refundable), hotels, transport reservations or food expenses and administrative costs, below
No Of Days Percentage Forfeited of Total Tour Price
- 31 days ++ Full refund less 20% administration fee
- 14-30 days 35% of the tour price +15% administration fee
- 6-14 days 50% of the tour price +15% administration fee
- Less than 5 days and No Show / On the day cancellations no refunds
- Whale Sharks Fee is non-refundable
- No Sighting of Whale Sharks (small chance) is non-refundable
Full refund during Force Majeure/Coastguard advised cancellations less PAMBI/DENR/Boat Operators non-refundable fee and payment (bank/card) online transfer fees.
Please be guided with the estimated time for refunds to be completed.
- Cash/Bank Transfer 7-14 Business Days
- Credit Card/PayPal 14-25 Business Days
